More in For lab owners
Your first call is your installation partner: the person or company who installed E-Lab and knows your setup. Solver Solutions makes E-Lab and works with the partners. For how-to help, use the E-Lab videos on YouTube and the website.
Where to find help
| Help | Where you find it |
|---|---|
| Installation partner | The INSTALLED BY card on the login screen, with name, photo and mobile. Also in the Forgot password? box and in the start screen's footer. |
| Solver Solutions | The line "Developed by SOLVER Solutions" and www.solversolutions.in on the login screen. |
| Training videos | The E-Lab Video Guide on the login screen, All videos on YouTube (youtube.com/solverteam), and the video QR codes in this manual. |
| User manual | This book, and User Manual on the login screen, which opens the E-Lab page on solversolutions.in. |
| What's new | Updates on the login screen lists recent changes. |
| News and tips | The Facebook, Instagram, YouTube, WhatsApp channel and website icons on the login screen. |
On this screen
- INSTALLED BY your partner's name, photo and mobile
- DEVELOPED BY SOLVER Solutions and its website
- E-Lab Video Guide short training videos
- Facebook to website icons news and tips
- User Manual opens the E-Lab page online
- Updates lists recent changes
- License read this chip out when you call
Before you call
- Read out the title bar after login. It shows the release, licence state, company, financial year, user and data folder.
- Read the License and Req. ID chips from the login screen.
- Note the exact message, or take a screenshot. Cover patient names and phone numbers first.
- Say what you clicked right before it happened, and whether it happens on one computer or all.
If E-Lab is slow
- Check the data folder
If Select Company is slow, the data folder may be a whole drive. Point it at the E-Lab data folder only. - Switch on the timing log
Close E-Lab. Put an empty file named perf.on in the program folder. Open E-Lab and work as usual for a while. - Send the log
Send the perf.log file from the program folder to support. Names and phone numbers inside it are masked. - Switch it off
Delete perf.on when support has what they need.
In a real labA receptionist calls the partner: "Reports won't email." The partner asks for the title bar and the message. In two minutes they see the email sender was never set in Set Database Path. One call, one fix.
CautionNever let anyone you do not know take remote control of the lab computer, and never install an E-Lab file sent by a stranger on WhatsApp. If Windows Defender warns about a file, see chapter 9.
Patient privacyBefore you share a screenshot or a backup with support, ask whether they need patient data at all. A backup contains every patient's records.
Questions people ask
I do not know who installed E-Lab.
Look at the INSTALLED BY card on the login screen. If it is empty, check Engineer Name in Company Info.
Is there help without internet?
The login screen keeps its videos on the computer, and this manual works offline.
Which release do I have?
The start screen shows it, for example Release #261007, and so does the title bar.
Does perf.log contain patient data?
Text such as names and phone numbers inside it is masked. It records timings of screens and database work.