More in Lifora app & cloud
The Cloud & Website window opens from three places. All three open the same window:
- Help > Mobile App Integration
- Help > Lab Website Settings
- The gear icon at the bottom of the dashboard's left rail (tooltip Cloud & Website settings)
Have these ready
- Your Lab Licence No. from Solver Solutions.
- The Partner Code from your dealer.
- An admin user name you will remember, and a new password of at least 6 characters.
- Internet on the lab PC.
On this screen
- Cloud this tab connects the lab; Website is beside it
- Lab Licence No. exactly as Solver gave it
- Partner Code from your dealer
- Admin Username the owner types this on the phone
- Password new, at least 6 characters
- Activate & Connect registers the lab and logs in
- Upload Catalog to App sends tests and packages
- Classic first of four layouts for the preview
| Cloud & Website | Window title. The line under it reads Register · sync catalog · design your patient-app website. |
| Cloud / Website | Two tabs. Cloud connects the lab and uploads tests. Website edits your lab's page in the app. |
| Activate your lab (one time) | The first card, with four boxes and the Activate & Connect button. After the first success it reads Login to manage your website. |
| Upload Catalog to App | The second card. Sends your tests and packages to the app (next topic). |
| LIVE WEBSITE PREVIEW | A preview of your lab's page, with four layout choices: Classic, Bold hero, Minimal, Grid. |
| Use a different licence | A link shown once the lab is registered. Use it only when support tells you to. |
Activate the lab
- Open the window
Click Help > Mobile App Integration. Stay on the Cloud tab. - Fill Lab Licence No.
Type the licence number exactly as Solver gave it. - Fill Partner Code
Type the code your dealer gave you. - Fill Admin Username
Choose a name for the lab's admin, for example the owner's first name. The owner will type this on the phone. - Fill Password
Type a new password of at least 6 characters. Write it down and keep it with the owner. - Click Activate & Connect
The status line shows Validating licence…, then Registering on cloud…, then Logging in…. Success starts with Activated ✓ and then Logged in ✓. - Go on to the catalog
Upload your test list next. Patients cannot find or book your lab until you do.
On later visits the card reads Login to manage your website. Type only the password and click Login. The window then loads your lab's current page from the cloud into the Website tab.
If activation stops with a message
| Message | What it means and what to do |
|---|---|
| Licence required. / Partner code required. / Username required. | A box is empty. Fill it. |
| Password min 6 characters. | Use a longer password. |
| Partner code does not match. | The code does not belong with this licence. Check it with your dealer. |
| Licence No. is not valid. | Check each digit. Call support if it is right. |
| Licence is not active. | Call your dealer or support. |
| Licence already installed on another system. | The licence is active on a different computer. Call your dealer or support. |
| Already registered — logging in… | The lab was registered before. E-Lab logs in with the password you typed. |
| Login failed — check password. / Enter your password. | The password is wrong or empty. |
| Validation failed: … / Error: … | Often no internet. Check the connection and try again. |
What E-Lab keeps after activation
E-Lab saves the licence, partner code, admin user name and a connection key inside the company file. It does not save the password. Because the key is in the company file, every PC that opens this company uses the same connection. You do not activate each PC.
The saved connection lasts up to a year. If a cloud window later says Saved session expired, log in again with the password.
Questions people ask
Do I have to activate on each computer at the lab?
No. The connection is saved in the company file, so every PC that opens this company shares it.
Which user name and password does the owner use on the phone?
The same Admin Username and Password you typed here.
Can each receptionist have her own Lifora login?
No. Each licence has one admin login. Staff keep working in E-Lab with their own E-Lab users.
Where do I get the Partner Code?
From the dealer who installed E-Lab. Their name and number are on the E-Lab login screen under INSTALLED BY.