More in Lifora app & cloud
Questions people ask
Where do I set up the cloud?
Help > Mobile App Integration, Cloud tab. Help > Lab Website Settings opens the same window.
What do I need to activate?
Lab Licence No., the Partner Code from your dealer, and a new Admin Username and Password of at least 6 characters.
Activation says the licence is already installed on another system.
The licence is active on a different PC. Call your dealer or support.
Can I switch the cloud to another licence?
Use Use a different licence on the Cloud tab, then activate or log in with the new one. Do this only with support.
I see no website preview.
Install the free Microsoft Edge WebView2 Runtime.
Does the patient need a password?
No. Mobile number and a 6-digit OTP on WhatsApp.
Can the patient get the OTP by SMS?
Lifora sends the OTP on WhatsApp.
The patient says the app will not send another OTP.
The app allows at most 5 OTP requests per mobile in 15 minutes. After 5 wrong tries the code is cancelled and the app says so. Ask the patient to wait and request a new code.
How does a patient add our lab?
By typing your licence number in Add lab, from the Business Directory, or by opening a report from you. There is no QR to add a lab.
Can one patient keep the family on one account?
Yes. Lifora has family profiles, kept on the phone. All bookings use the account's one mobile number.
How does the patient know the report is real?
Each report has a QR, "Scan to verify / view online", which opens your lab's online copy.
A patient has no smartphone app. Can they see the report online?
Yes, on elab.webjaadu.com/p with mobile and WhatsApp OTP, for 7 days after you save it.
Why is Send to Lifora greyed out?
The number is not on Lifora, has fewer than 10 digits, or the PC is offline or not logged in to the cloud.
I clicked Send to Lifora twice.
The patient still has one report. The second click updates it, and E-Lab shows Updated ✓.
Does Send To Admin stop staff from printing first?
No. It is not a lock. Make it a lab rule.
Does approval send the report to the patient?
Only to a patient whose number uses Lifora. It also shows on the 7-day web page. Otherwise share it yourself.
What if E-Lab is closed when the owner approves?
When E-Lab opens and connects again, it applies the approval and shows a message.
Can patients pay online?
No. The total is paid at the lab.
Where do app bookings appear?
The dashboard's App bookings panel, its View all button, and Masters > Samples From App.
Does the patient get a message at each status?
No. They see the status when they open My bookings. Only the report sends an alert.
Can we offer home collection through the app?
Not for an E-Lab lab today. Take home collection requests by phone or WhatsApp as before.
Which login does the owner use?
Lab Admin, Lab License No., then the Admin Username and Password made in E-Lab.
When does the phone show today's figures?
About 20 seconds after E-Lab opens, then about every 15 minutes, and about a minute after a report is saved or deleted. The PC must be on and online.
What sends an alert to the owner?
A deleted report, an edited report, and a new bill with a large discount. Several together come as one alert.
Does the owner get an alert for a new booking?
No. New bookings alert the lab PC, not the phone. The owner can look in Booking Inbox.
Lifora Verify says Not on Lifora for a patient who has the app.
Check the number, then check the PC's internet and the cloud login. Offline also shows Not on Lifora.
A cloud window says the saved session expired.
Type the admin password and click Login.
Does the cloud slow down Save?
It is built not to. All cloud sends run in the background.
Who do I call about Lifora?
Your dealer first. Their name and number are on the E-Lab login screen.