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The phone's figures are worked out on the lab PC and sent as a snapshot of the whole day. If one send is missed, the next one counts the day again, so it corrects itself.
When the figures update
- About 20 seconds after E-Lab opens, then every 15 minutes, for today and yesterday.
- About a minute after a Test Report is saved or deleted. Moving a bill to another date also updates the old date.
- The first time, E-Lab fills in the last 30 days, newest first, a few days at a time. The 90-day view fills up over the following weeks.
- Both pending patient entries and finished test reports are counted.
What the money figures mean
| Figure | What it counts |
|---|---|
| Gross | Sum of the bills' Total Cost. |
| Extra charges | Extra charges on those bills. |
| Discount given | Discount on those bills. |
| Net billed | Gross + Extra charges − Discount. |
| Cash / Card / online | Money taken at billing time, split by mode. |
| Collected | Cash + card taken when the bills were made. |
| Balance on these bills | Net billed − Collected. |
The sections of Business Insights (example figures). By operator shows each E-Lab user's bills, net, discount and collection. Referring doctors and Top tests come from each day's top 8, added together.
Give each staff member their own E-Lab login. Otherwise By operator cannot tell them apart.
What leaves the PC for these figures
Totals and counts, plus operator names, doctor names and test names. No patient names, phone numbers or results are sent for Business Insights. E-Lab uses the patient's name and mobile only on the PC, to count distinct patients.
See discount by person
Discount per operator shows who gives away the most, day by day.
Corrects itself
Each send recounts the whole day, so a missed send or a power cut does not leave wrong totals.
Questions people ask
Phone Collected does not match Daily Collection.
The phone counts cash and card taken on bills of that day. Daily Collection counts receipts by the date received.
A test we do every day is missing from Top tests.
The list adds up each day's top 8. It is not a ranking of all tests.
We had a power cut for two hours. Are the figures wrong?
No. When E-Lab runs again, the next send recounts the whole day.
Why is 90 days half empty?
E-Lab sent only 30 days the first time. The rest fills as days pass.