More in Offline use & messages
Where to find it
MenuEverywhere
Used byStudent, Teacher, Principal, Admin
Steps
- If the phone has no internet, the app does not wait: a bar at the bottom says "No internet connection. Please check your network and try again." for a few seconds.
- Switch Wi-Fi/mobile data on, then pull down on the list (where available) or reopen the screen.
- If the server fails for another reason, a bar says e.g. Could not load homework. or Something went wrong. Please try again.
What you see
- Friendly red/bar messages, never technical text. Technical detail goes to a log; Principal and Admin can send it to support from Account › Share Logs.
TipThe app has no offline mode: nothing can be saved or viewed without internet (attendance, homework, payments need a connection).
TipHome screens keep their numbers for up to one minute; pull down (Admin, Principal, Pay Fee, lists) forces a fresh load.
TipGallery photos are kept on the phone for 7 days; attachments (homework, circulars, resources, gallery photos) open outside the app and need internet.