Tablio Waiter App & Kitchen Display

Tablio is the restaurant companion of Speed Plus 9. A waiter carries an Android phone, the kitchen watches a screen, and the owner watches the Restaurant Dashboard on the PC. Every order, every "ready" and every payment travels between the three by itself. This chapter is for the owner who sets it up, the waiter who uses it all day, and the cook who reads the kitchen screen.

32.1What Tablio is

Tablio has three parts:

• Tablio waiter app. An Android app. Each waiter signs in with a username and password that you create in Speed Plus 9. The waiter sees every table, takes the order, sends the KOT (Kitchen Order Ticket, the slip that tells the kitchen what to cook), gets a "ready" alert, and takes the payment at the table.
• Kitchen Display. A web page that runs in any browser on a tablet or PC in the kitchen. Every KOT appears as a ticket. The cook taps Start Preparing and then Mark Ready on each item, and the waiter's phone is told at once.
• Speed Plus 9 on the PC. The master of everything. Your menu, prices, tables, rooms and waiters are uploaded from here. Every bill settled on a phone comes back here as a Food Bill, and the owner watches the whole floor on the Restaurant Dashboard.

The phone never decides a price. Item prices come from Speed Plus 9, and the phone shows each item's Sale Price. The phone is also not your book of accounts. The bill of record is the Food Bill that the cashier records in Speed Plus 9 with one click (32.11).

32.2The three screens and how they connect

All three talk through the Tablio server on the internet. Speed Plus 9 uploads the masters to the server. The phone and the kitchen screen read from it and write to it. Speed Plus 9 reads the results back. Nothing is typed twice.

32.3Setting up the restaurant in Speed Plus 9

Do this once on the main PC. Open Hotel Entries → Restaurant Dashboard and click the gear icon at the top right. The Waiter App Integration screen opens with its tabs. The same screen opens from Options → Hotel and restaurant, row Tablio app, button Tablio App Configuration.

1. 1. Registration. Type the License No. and the Partner Code your dealer gave you, then click Register. On success you see "Waiter App registration successful!" and the status line reads Registered · License: …. The licence must be a Waiter App licence. A wrong one shows "This license is not a Waiter App category license".
2. Create the masters that the phone needs. Tables: Hotel Entries → Tables (Table No., Floor, Capacity). Waiters: Hotel Entries → Waiters. Fill Name of Waiter, App Username and App Password; this is what the waiter types on the phone. Menu items and their prices are your normal item masters (Chapter 3). Item groups become the categories on the phone, and batches become size or variant chips (Half / Full, Small / Large).
3. 2. Upload Masters. Click Upload All Masters. Eight chips (tables, room, roomType, itemGroup, items, batch, users, employee) turn from pending to done. If one fails, click Retry Failed. The screen shows Last upload: … so you know when the phones last got fresh data.
4. 3. Settings. The Tablio phone app always shows each item's Sale Price; version 261030 has no rate choice on this tab. Under UPI Payment (Waiter App bill QR) type your UPI ID (VPA) and Payee Name; the phone builds the payment QR from these. Choose the QR/UPI Bank A/c, the bank account in your books that receives every QR payment. Click Save Settings.
5. Repeat Upload All Masters whenever you add a waiter, a table or a menu item, or change a price. On the phone the waiter then taps Refresh Menu Data (32.5).

Your shop name on the phone bill. When you click Save Settings, Speed Plus 9 also sends your company name and city to the phones. The Tablio bill printout uses them as its heading (32.7). If you updated Speed Plus 9 from an older version, open this screen once and click Save Settings, so the phones get the name.

Waiter App Integration

Waiter App Integration, Settings

32.4Installing the app and waiter login

1. Install the Tablio app on each waiter's Android phone. Your dealer gives you the store link or the app file. Keep the app updated, because printing improvements reach you only through an update.
2. On first start the License No. screen appears. Type the same licence number you registered in Speed Plus 9 and tap Verify & Continue. The phone checks it online and remembers your restaurant's name and city.
3. The Sign in screen shows your restaurant name. Type the Username and Password from the Waiters master and tap Sign in.
4. The table dashboard opens. The phone downloads the menu, tables and rooms in the background, so the first screen may take a few seconds to fill.

32.5The table dashboard

After sign-in the phone shows Welcome back with the waiter's name and a grid of cards, one per table. Two tabs at the top switch between Tables and Rooms. The Rooms tab lists rooms only if your company has rooms and they were uploaded. Each card shows the table number and its status. A running table shows a timer counting from its first KOT.

Other things on this screen:

• Pull down on the grid to refresh the statuses from the server.
• The clipboard icon opens Active KOTs, every open ticket in the restaurant (32.9).
• A banner with a bell icon appears at the bottom of the screen when the kitchen marks an order ready (32.8).
• Tap the round avatar with the waiter's initial for the menu: Refresh Menu Data (downloads the latest masters after an upload on the PC), Kitchen Printer Setup (32.7) and Logout.
• "No tables found. Upload masters in Speed Plus 9 Setup." means the Tables master was not uploaded yet.

32.6Taking an order and sending the KOT

1. Tap a Free table, or a Running table and choose the new-order option.
2. Select category. The item groups from Speed Plus 9 are listed, with a search box ("Search category…"). Tap a group.
3. The items of that group appear with their price. Tap + to add one and − to remove one; the quantity and amount show on the row. If an item has batches, chips such as Half / Full appear under it. Tap the chip before adding. Use Search items… to find an item inside the category you opened; go back to pick another category.
4. To add a note for the kitchen, type in Add note / instructions… on the item row, for example "less spicy". The note prints on the KOT and shows on the kitchen screen.
5. Tap View cart →. The cart lists everything with + / −, a delete icon to remove a line, and the Total at the bottom.
6. Tap Send KOT to Kitchen. The phone returns to the dashboard, the table turns Running, and the ticket appears on the Kitchen Display within a second or two. If a kitchen printer is set on this phone, the KOT prints there too (32.7).

Tablio — Items and Cart

32.7Printing from the phone: KOT and bill New in 2026

The waiter's phone prints two things: the KOT for the kitchen, and the bill for the guest. Both need a small thermal printer. The KOT printer can now be a Wi-Fi printer or a Bluetooth printer, and the bill carries your shop name at the top. These printing changes came in the Tablio update of October 2026 (Tablio 261016 or later); update the app from the store if your phones do not show them.

Setting the kitchen printer. Each phone has one kitchen printer. Set it once per phone:

1. On the dashboard tap the avatar, then Kitchen Printer Setup.
2. Pick one of three ways. Auto-Detect on Wi-Fi searches the Wi-Fi for a printer. Enter IP Manually lets you type the printer's address. Bluetooth Printer lists the Bluetooth printers already paired with this phone; pick the kitchen printer from the list ("Pick the kitchen (KOT) printer").
3. The phone says "Kitchen printer set to …" and offers Test Print. Tap it. A small ticket "Printer Setup Test" with one "Test Item" should come out. If it does, you are ready.

From then on, every KOT the phone sends prints by itself. The phone also prints a "do not prepare" ticket when a KOT is cancelled, and reprints the full KOT with the removed lines marked when items are removed (32.9). Open Kitchen Printer Setup again to Pause Auto-Print, Resume Auto-Print or Remove Printer. While printing is paused, the setup title shows "(PAUSED)".

• Pair a Bluetooth printer first in the phone's own Bluetooth settings. If none is paired, the phone says "No paired Bluetooth printer found" and tells you to pair it.
• Choosing a Bluetooth printer removes the Wi-Fi printer from that phone, and the other way round. One phone, one kitchen printer.
• The same Bluetooth printer can print both the KOT and the bill. If both are sent at once, the phone prints them one after the other, not mixed.

Your shop name on the bill. Print Bill (32.10) prints your company name in large letters with the city on the line below. The name comes from Speed Plus 9 (Save Settings in Waiter App Integration, 32.3). If Speed Plus 9 has not sent it yet, the phone uses the name saved with the licence, and if that is blank too it prints the licence number.

32.8The Kitchen Display

Open the Kitchen Display link your dealer gives you in a browser on the kitchen tablet or PC and leave it open all day. The link carries your licence number. A page that says "Missing ?lic= in URL" was opened without it. The header shows how many orders are active, a rough wait time in minutes, a Live / Disconnected dot, the clock, a dark-mode button and a sound button.

Every KOT is a ticket on a board. The ticket shows Table 5 (or Room 204 for room service), the time since it was sent, the KOT number, and one row per item: quantity, name, the size chip if any, and the waiter's note in brown. The newest ticket comes first on the left. A ticket older than 20 minutes gets a red stripe and its timer turns red. The footer explains the stripe colours: orange while waiting, green when all items are ready, red when overdue.

When every item of a ticket is Ready, the ticket shows All Ready! with a count-down such as Clearing in 27 s and leaves the board by itself after about half a minute. Recall last cleared in the footer brings the last cleared ticket back. A KOT the waiter cancelled shows ORDER CANCELLED across it for about twenty seconds and then disappears. The footer also has station chips (All, Tandoor, Chinese, Tikki), but the phone app does not tag items with a station, so every ticket shows under every chip. Do not rely on them to separate stations.

The ready alert on the waiter's phone. The moment the first item of a KOT is marked Ready, the waiter who sent it gets a banner at the bottom of the dashboard ("Order Ready · KOT #123 — pickup now") and the phone vibrates. When every item of the KOT is ready, the phone also shows an "ORDER READY" message with the table or room. After serving, the waiter taps Served on the banner; the item is marked served and the banner closes.

Kitchen Display — board

32.9More rounds, Active KOTs and changes

A guest who orders again later gets a second KOT on the same table. Tap the Running table, choose the new-order option, add the items and tap Send KOT to Kitchen again. Each round is its own ticket in the kitchen, but the table has one bill for all rounds.

• Table's KOT list. Tap a Running table and choose the KOT view. Each KOT shows its short number, time, item summary and amount. + New Order starts another round. View / Edit Items opens the KOT detail.
• Removing an item that was sent. In the KOT detail, mark the item and tap Save Changes. The phone asks "Remove n item(s) from KOT #…? This cannot be undone." The kitchen screen shows the line as Removed and the kitchen printer reprints the ticket with the line marked. The table's amount drops.
• Cancelling a whole KOT. Cancel KOT on the list or the detail. The phone asks "Cancel KOT #…? This cannot be undone." The kitchen sees ORDER CANCELLED and the printer gets a "do not prepare" ticket.
• Active KOTs (the clipboard icon on the dashboard) lists every open ticket in the restaurant with the table, the elapsed time, how many items, the summary and the amount. The captain or senior waiter uses it to see which tables are waiting longest.

32.10Billing at the table

Open the table and choose the bill. The Bill · Table 5 screen lists every item of every round, with the Subtotal and the Total. The phone adds up the item amounts; it does not add GST. Five buttons sit under it.

After a successful settlement the phone shows "Payment received · ₹… (cash)" with three choices: Print Bill, WhatsApp Bill and Done — back to tables. You can print and send both. On Done the table returns to Free and a small message confirms "Table 5 freed · ₹…".

Tablio — Bill and Scan to pay

32.11What the owner and cashier see in Speed Plus 9

Restaurant Dashboard (Hotel Entries → Restaurant Dashboard). Five cards at the top: Today's Sales, Live Orders, Pending Bills, Avg Bill Size, Cash Pending. Below them are the Tables and Rooms chips, each coloured by status and showing the waiter's name and the running amount, and the Live Orders list. New orders from the phones appear within a few seconds; Refresh reloads at once. Click a chip for + Enter New KOT (opens Touch KOT for that table), Make Bill and ₹ Collect Payment. The footer buttons open New KOT, Billing, Room Booking, Check-In, Check-Out, Kitchen, Menu, Purchase, Stock, Ledger, Waiter Bills and Night Audit.

While the Restaurant Dashboard is open, Speed Plus 9 copies each phone KOT into its own KOT list, under the same table. That is why Make Bill on a chip can open the bill in Touch KOT with the phone's items in it.

Waiter Bills (Hotel Entries → Waiter Bills, the "Waiter Bills Manager"). This is the cashier's screen. The left side lists every Pending Bill that a waiter settled on a phone: waiter, table, amount, cash part, QR part. Click Settle on a row. Speed Plus 9 asks "Create a Food Bill in ERP and settle it?" and then makes the Food Bill in one click: cash bills to the cash account, QR/UPI bills to the QR/UPI Bank A/c chosen in the integration settings. A split bill is booked entirely as cash. The row disappears and the status line shows the new bill number. See opens the bill in Touch KOT so you can look at it; record it with Settle. The Del button is not a way to discard a bill the waiter has already settled: the server refuses, and the row comes back at the next refresh.

The right side is the Collection Summary, waiter by waiter: bills, cash, QR. A Verify button under Cash and another under QR ("Collect Cash ₹… from … — Confirm?") let you tick off what you have counted. The tick is only on screen and records nothing.

Reports. Hotel Reports → Waiter Bills on App lists bills generated and settled from the app between two dates, by waiter, with quantity and total. Every settled bill is also a normal Food Bill, so it appears in Hotel Reports → Food Service Bill Book, KOT Register - Item Wise, the GST reports (Chapter 8) and the day's sales (Chapter 35).

Waiter Bills Manager

32.12Working without internet

The menu, tables and rooms are stored on the phone, so the order screens open even without a connection. If the waiter taps Send KOT to Kitchen while the phone is offline, the KOT is saved on the phone with the message "Saved offline — will sync when connected." It still prints on the kitchen printer, marked as pending sync. As soon as the phone is back online, the saved KOTs go to the server in order, each one only once.

32.13Troubleshooting

Questions and answers Open all

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