The everyday problem
A silent printer does not necessarily mean the sale failed. The transaction may already be saved while the printer is disconnected, out of paper or waiting on another job. Re-entering the whole basket immediately can create a duplicate sale.
A workable process
First look for the saved bill through the supported bill-history workflow. Compare the time, customer and amount. If the bill exists, use the appropriate reprint process after checking the printer. If its status is uncertain, ask the responsible person to investigate before completing another entry.
A practical example
A customer pays for a basket and the printer runs out of paper. The cashier adds paper and creates a new sale because no receipt appeared. Both records can then affect the day's figures. Finding the original saved bill avoids using a second sale as a printing workaround.
Before you finish
Train staff to distinguish saving from printing. Document who may reprint, cancel or correct a bill, and keep the original transaction reference when reporting the problem.
Try this check with your team
After a controlled print failure, look up the saved document by customer, time or reference using the supported register. Confirm its amount and stock effect. If it exists, reprint that reference; do not press through another new sale simply to obtain paper.
What the result tells you
If no saved record is found, investigate the save result before deciding what to do next. The distinction between saving and printing prevents duplicate stock reduction and double sales when only the output device failed.
See this workflow in Speed Plus.
Bring a sample transaction and your questions to a product demo.
Book a free demo ↗