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What it does
A restaurant that takes parcel or home-delivery orders on its link can send them straight to the kitchen. Convert to KOT (Delivery / Pickup) makes a KOT the same way the Tablio waiter app does, with tax per line and the next KOT number (Chapter 33).
28.10Restaurants: Convert to KOT New in 2026
A restaurant that takes parcel or home-delivery orders on its link can send them straight to the kitchen. Convert to KOT (Delivery / Pickup) makes a KOT the same way the Tablio waiter app does, with tax per line and the next KOT number (Chapter 33).
- Select the order and press Convert to KOT (Delivery / Pickup).
- Speed Plus asks "Order #… - make a KOT for the kitchen." Answer Yes for Home Delivery, No for Pickup (customer collects), or Cancel.
- The KOT is saved for the order's party (or your default party), with the customer's name and mobile, at the order's rates, with the note "Web Order W-… - <remarks>". A box confirms KOT No. … made for Home Delivery. and the order's Note reads KOT … (Delivery), food bill pending.
- Press F4 to print a slip for the kitchen (28.11).
- Make the Food Bill from the tables dashboard: press Delivery or Pick Up, and the KOT is under Running KOTs For Delivery or Running KOTs For Pickup.
Read every step in the guide: Web Order, section 28.10
33.10Web Orders and Tablio orders into Touch KOT New in 2026
Orders do not have to start on the Touch KOT screen. Two other sources become KOTs that you bill here.
From Web Order. A restaurant that takes parcel or home-delivery orders on its Web Order link can send them to the kitchen. In Web Orders, select the order and press Convert to KOT (Delivery / Pickup). Answer Yes for Home Delivery or No for Pickup (customer collects). Speed Plus 9 makes the KOT with the customer's name and mobile, at the order's rates, and confirms "KOT No. … made for Home Delivery." The full steps are in 28.10.
- On Food Service press Delivery (or Pick Up). The list title reads Running KOTs For Delivery (or Running KOTs For Pickup), and the web order's KOT is in it.
- Open it, check the lines, and bill it as usual. The automatic discount (33.8) applies at billing if you have set one.
- One web order makes one KOT. Pressing the button again says "This order is already KOT No. …" and tells you to make its Food Bill from the tables dashboard.
From Tablio. While the Restaurant Dashboard is open, KOTs sent from waiters' phones are copied into Speed Plus 9 under their table. Click the table chip and choose Make Bill to open the bill in Touch KOT. If Speed Plus 9 has no unbilled KOT for that table, you now see "No unbilled KOT was found for this table. It may already have been billed, or the order was placed under a different table." and the empty bill screen closes. Older versions showed an "Either BOF or EOF" error here. See Chapter 32, 32.11.
Read every step in the guide: Restaurant Billing with Touch KOT, section 33.10
Questions and answers
Is Web Order the same as the Web Store?
No. Web Order is a plain order link for customers who know your items. The Web Store (Chapter 29) is a storefront with photos and its own address. Each has its own switch and dealer card; customers sign in to both with the same mobile number.
What does Web Order cost?
The feature is free. The first ten orders need no licence; after that your dealer gives you a Web Order card to record once. The order page always carries a Farata advertisement; it cannot be removed.
Can someone order in my customer's name with a wrong number?
No. An order is accepted only after a one-time code sent to that mobile number on WhatsApp is typed on that phone. Knowing a number is not enough; the person must hold the phone.
Can I take orders only from my registered dealers?
Yes. Choose Only parties already in Speed Plus under Who can order. Numbers that match no party's mobile in your accounts are refused.
A customer is sending nuisance orders. What can I do?
Select one of their orders in Web Orders and click Block. The number is blocked on the server from every phone. Reject the open orders with a reason.
Why is a line red in Web Orders?
Its item no longer exists in your item master, so it has status NotFound. Converting leaves such lines out and tells you how many. Add the item and convert again if needed.